TERMS AND CONDITIONS
This document ( together with any documents referred to, in it ) tells you the terms and conditions on which we supply any of our cleaning services. By placing an order ( whether by telephone, fax, e-mail, via our website or otherwise ), you agree to be bound by these Terms.
1.Information about us
We are Miley Cleaning Ltd, a company registered in England and Wales under company number 9503871 with our registered office at Suite 20 Wey House, 15 Church Street, Weybridge KT13 8NA.
“Provider” – Miley Cleaning Ltd;
“Customer” – an individual or a company, using the services of the Provider;
“Parties” – the Provider and the Customer, and “Party” shall mean either one of them;
“Location” – the address where the cleaning services are to be provided;
“Services” – the services that the Provider is providing to you in accordance with your booking and as described in this Agreement. The Provider ‘s policy prohibits the use of bleach agents during the Cleaning Services, therefore the Provider accepts no responsibility for damages caused by misuse of bleach agents;
“Terms” – the terms and conditions set out in this document;
3.1 The Provider will supply the services to the Customer:
– using reasonable care and skills;
– in compliance with commonly accepted practices and standards in the relevant industry or trade;
– in compliance with all applicable laws and regulations in force at the time of providing the services;
3.2 The Provider will need certain information from the Customer in order to supply the Services: Names, Address, contact telephone number, e-mail and payment details. The Provider will not be liable for any delays or nonperformance of the Services if the Customer do not provide this information;
3.3 The Provider will make every effort to complete the Services on time. There may, however, be delays due to an Event Outside Our Control ;
3.4 The Provider may suspend the Services due to technical or staffing problems. Where this occurs, the Customer will be contacted immediately to reschedule the time and/or date when Service will be provided;
3.5 The Provider may sub-contract or delegate some or all of the performance of the Services, but it will still continue to be responsible for the performance of the Services and its obligations under the contract;
3.6 During the provision of the Services the Provider shall maintain in force Public Liability Insurance;
3.7 Regular Domestic Cleaning ( weekly / fortnightly )
3.7.1 The Customer agrees to send us the signed agreement by post or alternatively to fill in the Request Form on our website, prior to the first cleaning visit;
3.7.2 The Customer agrees to provide a task list and all necessary cleaning materials and equipment for the requested Service, unless other arrangements have been made with the Provider. All cleaning equipment shall be safe and in full working order;
3.7.3 The Provider may supply the materials if the Customer request in advance. The Customer understands that an applicable charge will be added;
3.7.4 If collection of keys is required from a location more than 200 meters from the Location where the Services are going to be provided, an applicable charge of 15 pounds will be added to the bill;
3.8 One-Off Cleaning
3.8.1 The Customer agrees to send us the signed agreement by post or alternatively to fill in the Request Form on our website prior to the first cleaning visit;
3.8.2 The Customer agrees to provide a task list and all necessary cleaning materials and equipment for the requested Service, unless other arrangements have been made with the Provider. All cleaning equipment shall be safe and in full working order;
3.8.3 The Provider may supply the materials if the Customer request in advance. The Customer understands that an applicable charge will be added;
3.8.4 If collection of keys is required from a location more than 200 meters from the Location where the Services are going to be provided, an applicable charge of 15 pounds will be added to the bill;
3.8.5 The Provider reserves the rights to amend the initial quotation if Customer original requirements change;
3.8.6 Minimum duration of 3 hours per visit applies;
3.8.7 The price quoted by the Provider is for labor only;
3.9 End Of Tenancy Cleaning
3.9.1 The Customer agrees to send us the signed agreement by post or alternatively to fill in the Request Form on our website, prior to the first cleaning visit;
3.9.2 The Provider will give an estimate and invoice the Customer for the total price of the job including labor, materials and equipment;
3.9.3 If the size of the property differ more than 10% from what the Customer has described or the initial requirements of the Customer, The Provider will revise the quote given;
3.9.4 All quotations made in writing by the Provider shall be valid for 14 days. The Provider reserves the rights to change the price for the Service if the original requirements change;
4. Duration of agreement
This Agreement shall continue indefinitely from the commencement date, unless is terminated by the notice agreed below.
5. Price and Payments
5.1 Price of the Service – will be set out in our price list in force at the time we confirm the order of the Service. Our prices may change from time to time but this will not affect the price confirmed to you.
5.2 We reserve the right to review our prices for the Services we supply to you. We will give you at least 30 days written notice before any changes take effect.
5.3 The price that we offer you for the services is the price that you have to pay – there is no VAT or other hidden fees.
5.4 For regular Services (weekly/fortnightly) we will invoice you monthly in advance. You will have to pay each invoice on the 1st of every month by bank transfer, or immediately upon completion of the Service for cash payments;
5.5 For End Of Tenancy Cleanings, One-Off Cleanings and any other Services different from the regular Services, the Customer agrees to pay immediately upon completion of the job the full amount by cash or to pay the full amount in advance by bank transfer;
5.6 The customer agrees that late payment will be subject to an additional charge;
5.7 If payment is not made after 30 days of Invoice, the account will be passed to a collection agency. A charge of £25 on top of the initial invoice due will be added to the debt. The Customer agrees to pay this sum, representing our reasonable costs in collecting the unpaid amount;
5.8 In the event that Customer request Services on a regular basis, but later cancel such Services after one visit, the Provider reserve the right to charge a supplement to reflect the higher price for one-off Services;
6.1 The Provider agrees to be insured at all times when providing the Services;
6.2 Our Sub-contractors (cleaners) are insured as well.
6.3 The policy will cover any accidental damages caused by the provider, reported within 48 hours of the Service
6.4 The Provider reserves the rights to refuse to share any of the confidential company’s documents
7. Customer complaints
7.1 Regular Cleaning Services – any complaints about the performance must be made to the Provider within 48 hours of the Service provided. The Provider will take reasonable actions, without cost to the Customer, to investigate and unless the complaint is not justified, to carry a recovery cleaning. In the absence of a complaint, it will be assumed that the Customer is satisfied with the Service provided.
7.2 End of Tenancy Cleaning – any complaints about the performance must be made to the Provider within 48 hours of the Service provided
7.2.1 The Provider requires the presence of the Customer or his/her representative at the end of the cleaning session as an inspection can be carried out and to advise if any correction should be made;
7.2.2 The Inventory check shall be scheduled to commence no later than 24 hours after the Service provided. The Provider will not accept any complaint based on an Inventory check report, filed more than 24 hours after the cleaning session;
7.3 The Provider may take up to 5 working days to respond to a complaint;
7.4 The Customer agrees to remove or secure all fragile items or Items with sentimental value. Items excluded from liability are cash, jewelry, art and antiques;
7.5 Key replacement fee is applicable only when keys are lost by the Provider or its representative. There is a £25 per house liability limit;
7.6 If Customer is not satisfied with the service provided, the Provider will reclean any areas and items to customer satisfaction. Customer must be present during recovery cleaning. Customer is not entitled to any refund;
7.7 No sets off – The Customer shall pay all money due under this agreement without any deduction, set off or counterclaim, regardless of any claim or dispute which the Customer has or alleges it has against the Provider
8.1 The Provider reserve the rights not to be liable for:
8.1.1 Any damages caused by faulty equipment, provided by the Customer;
8.1.2 Any stains that could not be removed using standard cleaning methods;
8.1.3 Any damages caused by detergents provided by the Customer;
8.1.4 Damages on items or areas where special attention is requested unless specified by the Customer in writing before the commencements of the job.
8.1.5 Completing task, not included in our task list;
8.1.6 Service not completed, due to lack of suitable cleaning materials and/or equipment in full working order;
8.1.7 Third parties present at the Customer premises at any time during the cleaning session;
9.1 Customer may cancel a Service without any charge 72 hours or more from the scheduled appointment.
9.2 Customer agrees to pay 30% of the Cleaning charge if Customer cancel the Service less than 72 hours from the scheduled appointment;
9.3 Customer agrees to pay 50% of the Cleaning charge if Customer cancel the Service less than 48 hours from the scheduled appointment;
9.4 Customer agrees to pay the full price of the Service if cancel less than 24h from the scheduled appointment;
9.5 Customer agrees to pay the full price of the Service in the event of: no one is home to let the cleaner in or problems with customers key. If keys are provided, they must open the lock without any special efforts or skills;
9.6 By making an order for a Regular Domestic Cleaning Service, the customer agrees not to cancel more than 4 agreed appointments within calendar year. In The event of more than the stipulated Cancelations, the
Customer shall be liable to the full charges applicable;
10. Termination of Contract
10.1 This agreement may be terminated by either party by not less than 4 weeks written notice;
11. Other important notes:
11.1 This contract is between the Provider and the Customer. No third parties shall have any rights to enforce any of its Terms;
11.2 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you. If we waive a default by you, we will only do so in writing;
11.3 The Customer shall not, without our prior written consent, engage, employ, or otherwise solicit any employee or sub-contractor , who has been involved in the providing of the Services;
11.4 Confidentiality – all information acquired by the Provider related to the Customer shall be treated by the Provider as confidential and the Provider shall not make any use or disclosure of it;
11.5 Each of these clauses of these Terms operates separately. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of the Terms;
11.6 These Terms are governed by English Law. You and the Provider, both agree to submit to non-exclusive jurisdiction of the English Courts.